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Privacy Policy

A legal disclaimer

​

 

1. Introduction

 

CraneNav (“we”, “our”, “us”) provides a permit-aware navigation service designed for mobile crane operators. Protecting your privacy and the security of your information is important to us. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the New Zealand Privacy Act 2020 and other applicable laws.

 

By using our website (cranenav.com) or our services (CraneNav), you agree to the terms of this Privacy Policy.

 

 

2. Information We Collect

 

  • Account Information: Name, company name, email address, contact details when you register an account.

  • User Credentials: Login and authentication information.

  • Operational Data: Permit information provided by crane companies, including bridge/route restrictions.

  • Location Data: GPS location of devices during navigation, if enabled.

  • Device & Usage Data: Browser type, operating system, IP address, and usage statistics through our web app.

  • Support/Correspondence Data: Any information you provide when contacting us for support.

 

 

3. How We Use Information

 

We use personal information to:

 

  • Provide and operate the CraneNav service.

  • Process and display permit data for navigation.

  • Detect, prevent, and address technical or safety issues.

  • Improve performance and user experience of our platform.

  • Communicate with you about updates, service issues, or support.

  • Comply with legal obligations and ensure road safety compliance.

 

 

4. Sharing of Information

 

We do not sell or rent your personal information. We may share information with:

 

  • Service Providers: Cloud hosting (Microsoft Azure), database management (FileMaker Server), and analytics services that help us deliver CraneNav.

  • Regulators or Authorities: Where required to comply with New Zealand law, safety obligations, or in response to lawful requests.

  • Business Partners: If you are using CraneNav under a company subscription, certain usage and compliance data may be shared with your employer or contracting company.

 

 

5. Data Storage & Security

 

  • Data is stored securely on servers hosted with Microsoft Azure (Australia East region or other as disclosed).

  • We apply industry-standard encryption for data in transit and at rest.

  • Access to data is role-based and restricted to authorised personnel only.

  • We retain data only as long as necessary for service provision or to comply with legal obligations.

 

 

6. International Data Transfers

 

As CraneNav operates using cloud hosting, your data may be stored or processed in data centres outside New Zealand. We ensure appropriate safeguards are in place to protect your information.

 

 

7. Your Rights

 

Under the Privacy Act 2020, you have the right to:

 

  • Access the personal information we hold about you.

  • Request correction of your personal information.

  • Withdraw consent for certain types of processing (where applicable).

 

To exercise these rights, please contact us at info@cranenav.com.

 

 

8. Cookies & Analytics

 

Our PWA may use cookies and local storage to:

 

  • Maintain session state and authentication.

  • Improve functionality and performance.

  • Collect anonymised usage statistics.

 

You can disable cookies in your browser, but some features may not function properly.

 

 

9. Data Retention

 

  • User account and operational data are retained for as long as your subscription is active.

  • Permit and navigation records may be retained for compliance and auditing purposes.

  • We securely delete or anonymise data once it is no longer required.

 

 

10. Children’s Privacy

 

CraneNav is a business-to-business service and not intended for children under 18. We do not knowingly collect personal information from children.

 

 

11. Changes to This Policy

 

We may update this Privacy Policy from time to time. Updates will be posted on cranenav.com with the effective date. Continued use of the service constitutes acceptance of the updated policy.

 

 

12. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our handling of personal information, please contact us:

 

CraneNav Privacy Officer

Email: info@cranenav.com

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